Frequent Queries
PAYMENTS RELATED
What should I do if my payment fails? In case you have received a message of payment failure, you may try to place the order once again. However, if your amount has been debited, please do not retry. Chances are that your order has already been received by us.
My card payment is declined We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account or mode of payment.
Money is debited but I haven't received any confirmation? Please write to us at wecare@atobindia.com and share the payment details and the exact amount charged so that and we can quickly check at the payment gateway and get back to you accordingly.
Can I pay with 2 different credit cards? Unfortunately, we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment
We accept the following modes of payment for domestic transactions: i) Credit cards - Mastercard, Visa, and American Express ii) Net Banking - All major banks iii) Debit Card - All major banks iv) Wallet
What are the accepted payment methods for international transactions? We accept the following modes of payment for international transactions: • Credit cards - Mastercard, Visa and American Express • PayPal
What if my card has been charged multiple times for the same order? If your card has been debited multiple times at the payment gateway while making a single purchase, write to us at wecare@atobindia.com along with the screenshots of the transaction details, and we will resolve it for you. Our customer care team is available from Monday to Saturday, 10:30 AM till 6:30 PM IST.
PRODUCT RELATED
Are prices inclusive of GST? Yes, all our prices are inclusive of GST.
I am unable to see a particular product online We are so sorry, there is a high possibility that the product might have been sold out by the time you were exploring. You can click on the 'Notify me' tab to get any future updates on the same.
Can you tell me the exact dimensions of a product? We would request you to refer to the product description once. Dimensions of every product are mentioned in the product description that should help you with the right size.
Want information on the fabric, material or any specific product details? Please refer to the description/specifications details when you select and add a particular product in your booking cart. In case you require further details please write to us at wecare@atobindia.com and we shall get back to you with the relevant information.
Not getting the option to notify me? If you don't see an option to 'Notify me' tab, chances are that the product has been discontinued or not in production. We regret the inconvenience.
I had added a product, it's not showing anymore? Unfortunately, the item which you have added to your basket is sold out.
GENERAL QUERIES
How do I contact the ATOB Customer Service Team? You can email us at wecare@atobindia.com, chat with us via the live chat feature on our website or DM us on Instagram @atobindia
Is shipping free? Yes, we ship for free across India.
CREDIT NOTE AND VOUCHER
How do I use Credit Notes and Vouchers for making payments? Credit Note 1. To redeem a credit note, we request you to sign in/login to our website with your registered email Id. 2. Select products you wish to purchase. 3. Come to the checkout page. 4. Fill in shipping information. 5. Do not enter credit note details in the gift voucher box. 6. Come to the payment page. 7. You will see a checkbox which says to use credits worth XYZ amount. 8. Select that box and then complete the balance payment. Voucher To use your voucher for an online purchase, enter the voucher number in the box given on the right side of the shipping page and click on Apply. Further, make any balance payment online via credit/debit card or netbanking. Terms and conditions 1.Credit Note option will appear only when you are in the signed-in status 2. Do not copy-paste the credit note code to the gift card or discount code option 3. If your order value exceeds the balance amount on the credit note or the voucher, the balance must be paid at checkout 5. The same credit note can be used until the balance gets over 6. No two vouchers can be clubbed. However, you may club a voucher with a credit note 7. Vouchers will not be applicable during any periods of special pricing 8. Discount vouchers will not be applicable on limited edition 9. Validity of credit notes and vouchers cannot be extended 10. If the payment was made using a credit note, a refund against the purchase will be in the same form 11. The credit note/amount cannot be exchanged for cash or transferred to Bank
GIFTING
We encourage thoughtful use of packaging material and we try our best to not generate too much waste. That is why we keep our packaging simple. All of ATOB’s items come packaged in our signature black or ivory boxes with a ribbon added on top and these are good to go. However, if you are gifting to someone special and would like to include a beautifully handwritten message with your gift, we'll be more than happy to do so at no additional charge. Please write your message by clicking on the “ADD A MESSAGE” button at checkout and we shall handwrite it for you and add it to your gift.
